Privacy Policy

Last Updated: April 7, 2025

At LRV Services Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.lrvservices.co.uk] and use our services at our physical test centre where you take AAT (Association of Accounting Technicians) and Pearson exams.

By accessing or using our Website and services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect and process the following types of personal information:

a. Personal Identification Information
When you register for an exam or contact us for support, we may collect your name, email address, phone number, postal address, date of birth, and other information necessary for the booking and completion of your exam.

b. Exam-Related Information
To administer the exams, we collect details such as the exam you are taking (AAT or Pearson), exam date and time, and other related exam data necessary for scheduling and supervision.

c. Payment Information
If you make a payment for an exam, we collect payment-related details, such as credit card information or other billing details. Payments are processed securely through third-party payment processors and we do not store sensitive payment data directly.

d. Audio and Video Recordings
As part of our supervision process, we may record audio and video during the exam to ensure exam integrity. These recordings are stored securely and used solely for examination purposes.

e. IP Address and Usage Data
We may automatically collect information about your usage of the Website, such as your IP address, browser type, operating system, and interaction with pages, to help improve our services and ensure the Website functions properly.

2. How We Use Your Information

We use your personal information for the following purposes:

To schedule and manage your exam appointment.
To verify your identity before, during, and after your exam.
To process your payments securely.
To monitor and ensure the integrity of the exam process.
To respond to inquiries, provide customer support, or communicate with you regarding your exam.
To comply with legal and regulatory requirements.
To improve our Website, services, and security.

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

a. Exam Boards and Regulatory Authorities
We may share your exam-related information with AAT, Pearson, and any relevant regulatory authorities to facilitate your exam process, including verification, certification, and compliance purposes.

b. Service Providers
We may share your information with trusted third-party service providers who assist in running the Website, payment processing, exam scheduling, and exam supervision. These providers are contractually obligated to maintain the confidentiality and security of your information.

c. Legal Requirements
We may disclose your personal information if required by law, to comply with legal processes, or to protect our rights, property, or safety, or that of others.

4. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission or storage system can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. After the necessary retention period, your data will be securely deleted or anonymized.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

Access or request a copy of the personal data we hold about you.
Correct any inaccuracies in the information we hold about you.
Request the deletion of your personal data, subject to certain limitations.
Object to the processing of your personal data.
Withdraw your consent to the processing of your personal data, where applicable.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience, analyze usage, and personalize content. By continuing to use our Website, you consent to our use of cookies.

You can adjust your browser settings to reject cookies, but this may limit some functionalities of the Website.

8. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of the policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

LRV Services Ltd
Email: info@lrvservices.co.uk
Phone: 01708 511805
Address: 2-4 Eastern Rd, Romford RM1 3PJ

This Privacy Policy applies to all users of the Website and visitors to our physical test centre. By using our services, you consent to the practices outlined in this policy.